At Bene Culture, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our Return and Refund Policy provides you with options for returning or exchanging items. Please review the following guidelines to ensure a smooth return process:
Return Eligibility
To be eligible for a return, please ensure that:
- The item is unused, in its original condition, and with all tags and packaging intact.
- The item is returned within 30 days of the delivery date.
- The item is not marked as “Final Sale” or “Non-Returnable” on our website.
How to Initiate a Return
To start a return, follow these steps:
- Contact Us: Email us at support@bene-culture.com with your order number and details about the item(s) you wish to return. We will provide you with instructions on how to proceed.
- Prepare Your Return: Pack the item securely in the original packaging, including all tags and accessories. Be sure to include a copy of your original receipt or order confirmation.
- Ship Your Return: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:
- Refund: We will process your refund to the original payment method. Please allow up to 10 business days for the refund to appear on your account.
- Exchange: If you prefer to exchange the item for another size or color, please let us know when you contact us. We will assist you in arranging the exchange.
Non-Returnable Items
Please note that the following items cannot be returned:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards or vouchers.
- Items that have been worn, altered, or damaged.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@bene-culture.com. We will arrange for a replacement or issue a full refund, including any return shipping costs.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and specify your exchange request when you contact us. We will help you arrange the exchange and ensure you receive the new item promptly.
Contact Us
For any questions or concerns regarding returns and refunds, please reach out to our customer service team at support@bene-culture.com. We’re here to assist you and ensure a satisfactory resolution.